Shipping policy
Shipping Policy – VitalPurge
At VitalPurge, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below.
1. Processing Time
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All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
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Orders placed after 2:00 PM AEST will be processed the following business day.
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You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Rates & Delivery Estimates
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Shipping costs are calculated at checkout based on your location and the size/weight of your order.
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Estimated delivery times:
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Standard Shipping (Australia): 3–7 business days
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Express Shipping (Australia): 1–3 business days
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International Shipping: 7–14 business days (times may vary by destination)
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3. Shipping Carriers
We partner with trusted carriers such as Australia Post, Sendle, and DHL to ensure timely deliveries.
4. Order Tracking
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Tracking details will be sent via email once your order is dispatched.
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You can track your order using the link provided in your shipping confirmation email.
5. Delays & Customs
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While we do our best to meet delivery estimates, delays may occur due to high demand, carrier issues, or customs inspections for international orders.
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International customers are responsible for any customs duties or taxes applied by their local authority.
6. Address Accuracy
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Please ensure your shipping address is correct when placing your order.
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VitalPurge is not responsible for orders delivered to an incorrect address provided by the customer.
7. Lost or Damaged Packages
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If your order is lost or arrives damaged, please contact us within 7 days of delivery at info@vitalpurge.com.au with your order number and photos (if applicable).
8. Contact Us
If you have any questions about shipping, please reach out to us at:
📧 info@vitalpurge.com.au