Refund policy
Return & Refund Policy – VitalPurge
At VitalPurge, your satisfaction is important to us. Please read our return and refund policy carefully.
1. Returns
We only accept returns for defective or damaged products.
To initiate a return, please contact us within 7 days of receiving your order at info@vitalpurge.com.au with your order number, details of the defect, and photos if applicable.
Returned products must be in their original packaging.
2. Exchanges
We accept exchanges for defective or damaged products.
If you wish to exchange your item, please contact us within 7 days of delivery.
3. Refunds
Approved refunds will be processed within 10 business days after we receive and inspect the returned product.
Refunds will be issued to your original payment method via PayPal.
4. Non-Returnable Items
We cannot accept returns or exchanges for change of mind, opened products, or items not purchased directly from our store.
5. Contact Us
If you have any questions about our return or refund process, please email us at:
📧 info@vitalpurge.com.au

