Frequently Asked Questions

1. What is VitalPurge?
VitalPurge creates natural, effective supplements designed to help your body detox, restore balance, and boost energy levels.

2. What payment methods do you accept?
We accept Credit Cards (Visa, MasterCard, American Express), Debit Cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

3. What currency are your prices in?
All prices are listed in Australian Dollars (AUD).

4. Where do you ship?
We ship Australia-wide and offer international shipping to select countries. Shipping rates and delivery times are calculated at checkout.

5. How long will it take to receive my order?
Orders are processed within 1–2 business days. Delivery time depends on your location and chosen shipping method.

6. How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow its progress.

7. Do you accept returns?
We accept returns only for defective or damaged products. Please contact us within 7 days of delivery to arrange a return or exchange.

8. How long does it take to get a refund?
Once we receive and inspect your returned product, approved refunds will be processed within 10 business days via PayPal.

9. Can I exchange my product?
Yes, if your product is defective or damaged, we can arrange an exchange. Contact us to get started.

10. How can I contact you?
You can email us anytime at 📧 info@vitalpurge.com.au and our support team will get back to you promptly.